Bizzo Casino - Player's bonus has been denied.

I joined to get the welcome bonus. The bonus was not applied.

I contacted support.

They first added the bonus but for an incorrect amount.

Support then removed the bonus and informed me my account could not receive bonus's due to bonus abuse.( This is my first ever deposit)

How could I abuse a bonus when I was never even a customer?

I am happy to provide the chatlog proving what I say.

So basically the company tricked me into joining the website on the promise of a bonus and just refused to provide it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you already played with your deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

HI thanks for your help.

1. I intended to receive the 100% 100fs + 100e deposit match offer on the standard "first deposit offer". https://bizzocasino.com/promotions/first-deposit-bonus?bonusType=casino

2.The company clarified initially that the bonus was not applied due to "bonus abuse". When I pushed further and explained that is not possible. They then transferred me to another agent who refused to elaborate more. They just changed their position and said it was no longer due to "bonus abuse" but then refused to explain what the reason was.

1. No I did not play with my deposit.

Thanks.

I decided to play my balance and just not return. Thank you for your help.

Dear windypowerlessr4, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.