The player from Russia won a jackpot of €1,000 but faced multiple issues with withdrawals. After a temporary account block for verification, his account was unblocked, only to be blocked again due to accusations of exploiting a website error. He seeks assistance as his questions are being ignored, and he has not received clear communication.
Bitz Casino - Player’s account is closed and winnings are confiscated.
Opened
Current status
Waiting for player to reply
6d 23h 8m 22s
Bitz Casino
Safety Index:HighCase summary
Discussion
Public
Public
14 hours ago
Hello, dear administration. I made a deposit. I hit the jackpot x10,000 at a rate of 10 cents. I have a screenshot. They gave me €1,000. I requested a withdrawal. The withdrawal was cancelled. They said it was for verification. The verification took several hours. I requested another withdrawal. They blocked my account. They said it was temporary for a new verification. A few days later, they unblocked my account. They told me to go through auto-verification, which I did immediately. I received a notification that my profile had been confirmed. A couple of minutes later, they blocked me again, accusing me of using some kind of website error to play. They ignore my questions. They only write that the decision is final. Please help.
Public
Public
57 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
57 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
