Bitguruz Casino - Player’s withdrawal is delayed after account closure.

their website says you can set a loss limit. when i asked about this in chat, i was told it's not available right now.

i made a withdrawal of 500e, and immediately after that i asked to close my account due to gambling addiction. my account was closed, but the casino refuses to return my money.

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Dear Jussi69,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience at Bitguruz Casino.

I apologize for any inconvenience, but as a general policy, we do not handle individual complaints specifically related to responsible gambling tools. We understand the importance of reliable features within the casino's offerings, but verifying the proper setup by the player can be a complex process. It is worth noting that these tools are provided as additional measures to complement standard self-exclusion and account closure options, and we believe it is more constructive to encourage casinos in their efforts to implement new responsible gambling tools rather than penalize them for any potential issues that may arise during their implementation.

Could you please advise when exactly did you state your gambling problems and when did the casino close your account?

I look forward to your reply.

Best regards,

Attila