The player from Belgium reports that his account was closed due to inappropriate language, which he regrets, but he believes the casino has engaged in questionable practices. He is seeking to recover his balance of 2250€.
Bitguruz Casino - Player’s account has been closed.
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Current status
Waiting for Casino Guru to reply
5d 17h 59m 4s
Bitguruz Casino
Safety Index:HighCase summary
Discussion
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Public
4 days ago
Hello,
Casino closed my account because of my language bad talk. And im sorry for that but they do shady stuff. And now they just closed my account for that with 2250 balance inside the account
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitguruz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your balance with the help of a bonus?
- Was your player's account verified recently or in the past?
- Has the casino since provided a way for you to retrieve the withheld money on your player's balance? If there is any further communication between you and the casino, please send it to my email at tomas@casino.guru or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
