The player from Finland is struggling with gambling addiction and cannot close their account, which has a balance of 30k. Despite requesting account limits that allow withdrawals, the casino states they will lose all the money and have not provided assistance.
BillyBets Casino - Player's account closure request has been denied.
Opened
Current status
Waiting for Casino Guru to reply
5d 22h 58m 32s
BillyBets Casino
Safety Index 6.7 Above averageCase summary
Discussion
Public
Public
2 days ago
Translation
I can't close the account, I'm addicted to gambling. I have 30k money in my account, they said I'll lose all the money. They won't help me at all. I have a 3 month old child, if I lose my money, I don't know what to do. Please contact the casino asap. Please help me what can I do? Can you contact the casino ASAP, I need help, I don't know what to do. I asked them to limit the account so that placing bets/playing would be prohibited but withdrawals would be allowed within the withdrawal limits. Etc.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with BillyBets Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm the exact date when you first requested a self-exclusion from BillyBets Casino?
- Could you please advise when was the last time you made a deposit in this casino?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
