BillyBets Casino - Player's account closure request is ignored.

Hello i asked support of billy bets to close my account they told me to send mail on their adresss and i sent mail ...i told them that im gamble addict and want to close my account and noone response me for 7 days and then i deposited 50€ and lost them i want from them to refund my money because they are scammers ....

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you previously communicated with the casino’s customer support via email?
• Have you tried reaching out to the casino regarding your self-exclusion request through other communication channels, such as live chat?
• Have you completed the full KYC verification at this casino?
• Have you sent multiple self-exclusion requests via email after your initial request went unanswered?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika