BillyBets Casino - Player’s account closure is delayed.

I ask closure my account one week now. Emails no one answer anything.

Chat support just ask send more emails and promise at closure happen end of " this day"

How can close account on this casino? Any other way if casino dont wanna make it?

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Dear Jamethai888,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• When exactly did you submit your request to close your account?
• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards

Petra