The player from Germany faces an issue with the Ghost Glyph game, where free spins were triggered but the game froze before they could start. After reloading, the spins did not trigger again, and support requests a screenshot that he did not take.
BillyBets Casino - Player reports game issue with free spins.
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Current status
Waiting for player to reply
5d 4h 44m 40s
BillyBets Casino
Safety Index:HighCase summary
Discussion
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3 days ago
Translation
In the game Ghost Glyph, free spins were triggered, but before they started, the game froze. After reloading the slot, the spin was repeated, but this time the free spins weren't triggered, and support is insisting on a screenshot, which I didn't take!
Automatic translation:
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2 days ago
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2 days ago
Dear slotslap69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
