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In the game Ghost Glyph, free spins were triggered, but before they started, the game froze. After reloading the slot, the spin was repeated, but this time the free spins weren't triggered, and support is insisting on a screenshot, which I didn't take!

Im Spiel Ghost Glyph wurden freispiele ausgelöst & bevor diese gestartet wurden, hat sich das Spiel aufgehangen. Nach Neuladen des Slots wurde der Spielzug erneut durchgespielt, jedoch diesmal ohne auslösen der Freispiele & der support beharrt auf einen screenshot, welche ich nicht gemacht habe!

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Dear slotslap69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Dear slotslap69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru