BillyBets Casino - Pelaaja ilmoittaa peliongelmasta ilmaispyöräytysten kanssa.

In the game Ghost Glyph, free spins were triggered, but before they started, the game froze. After reloading the slot, the spin was repeated, but this time the free spins weren't triggered, and support is insisting on a screenshot, which I didn't take!

Im Spiel Ghost Glyph wurden freispiele ausgelöst & bevor diese gestartet wurden, hat sich das Spiel aufgehangen. Nach Neuladen des Slots wurde der Spielzug erneut durchgespielt, jedoch diesmal ohne auslösen der Freispiele & der support beharrt auf einen screenshot, welche ich nicht gemacht habe!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear slotslap69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila