The player from Finland has been unable to withdraw his winnings of 8414€ for two weeks, despite submitting all required KYC documents that have been verified. Attempts to withdraw result in an error, and customer support has indicated that he must wait for further email instructions.
BillyBets Casino - Player is facing withdrawal issues.
Opened
Current status
Waiting for player to reply
4d 16h 55m 36s
BillyBets Casino
Safety Index 7.8 Above averageCase summary
Discussion
Public
Public
4 days ago
Hi.
I won a lot of money during my gaming session in 9/5/26. I played mostly live table games and now my balance is up to total of 8414€. I have sent every KYC they have asked and they also confirmed that my documents have been verified.
I cannot make a withdrawal, it ends up in an error. Customer support says I will have to wait for some email. I have been waiting for 2 weeks. I have not been able to make a single withdrawal of my 8414€ balance.
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
