Betti Casino - Withdrawal of player's winnings has been delayed.

I submitted five withdrawal requests of €2,000 each from betti casino on August 1st, 2nd, 3rd, 4th, and 5th — totaling €10,000. All five are still marked as pending. I have contacted support multiple times and was told they are undergoing "internal checks," but no specific issue has been identified.

My account is fully verified (KYC completed), and there are no bonuses or wagering requirements affecting these funds. I have sent two formal warnings via email and still receive only generic replies with no resolution or timeline. I previously have had no issue withdrawing smaller amounts and in correct timescales.

The delays seem deliberate, possibly aimed at stalling or encouraging re-wagering. This is unacceptable. I’m requesting casino.gurus help to get the €10,000 released without further delay. I will then request the other 8,000. Members

I have documented everything, including screenshots of pending withdrawals and chat transcripts, and will provide them upon request.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I’m fully verified have never had an issue with smaller amounts. So I now have 6 withdrawals waiting. Thank you for your advice.

betti casino have made contact and withdrawal has started in instalments. I have recieved first 2,000 today and will receive 2,000 every two days. Will close complaint when I recieve all funds.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika