Betti Casino - Player's deposits have been delayed.

Dear sir/Madam,

I am truly fed up with Betti casino. I have lost over £100 in missing deposits. This happens 4 times. I submit the deposits, then it says deposit failed, but money had been taken from my account. I message customer service , they say they will deal with it and then nothing happens, I don't hear back and when I chase them , they said it was deposited. I really wanting to start a legal action against the casino to prevent this from happening again either to me or to other players.

Dear Melofruit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved. If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

• Could you please share screenshots of your deposit history found in your player's profile with the status of the transactions that haven't arrived visible?
• Have you deposited using only one payment method so far?
• Have you contacted your bank and inquired about the status of these transactions?
• Have you checked whether the transactions weren't returned to your bank account at a later date?

Thank you very much for your reply and cooperation.

Best regards,

Tomas

Dear Melofruit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.