Betrix Casino - Player's winnings are being delayed.

Hello! Betrix casino is trying to avoid to pay my winnings 11468 €. I have never broken any rules with them. I have lost even more to their casinos and always deposit has been successfull.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betrix Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino? Which documents were you asked to provide?
• Have you used a VPN service when registering or playing in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello!

I have played L.C.S company casinoes and with Betrix maybe startin from this may or june.

I sented them email 6.7.2025 that I wanted to close my account because of my gambling problem and that they will pay out my balance. They closed my account almost right after my email and next day 7.7.2025 they answered me that they only give me back my three previous deposit total 650€ and they will cancel my balance. They did not give any reason for that.

My KYC process and account verification is fully accepted. I have sent them drivers licence, proof of my address, bank account statement list, proof of my incoming etc.

I have used Wi-Fi and my phone internet 4g during my time with them, not VPN.

I played casino slots.

I am VIP customer so they sent me lots of

Offers. I have lost so much money on L.C.S casino, so that is why I am VIP.

Last deposit was 500€ with 100% VIP bonus without any limits. I Played very carefully max 2-3€bet / round and after my 20000€ wagering I've got balance something like 6600€. Then I make 1000€ withdrawal ( maximum on L.C.S casinoes ). Then I keep playin and my balance raised to something like 12000€.

Voisitteko lähettää minulle sähköpostiosoitteen minne voisin lähettää teille lisätietoja ?

hi.

the treatment I have experienced from L.C.S casino towards me is shocking. Due to my gambling problem, I have closed my account several times, at least at their Slotshommer casino, where I lost a lot of money, but I always managed to open my account with them again. You can easily see from my gaming habits that I am a problem gambler, but this has not been addressed at any point.

Without this latest big win at betrix casino, I would have probably continued playing with their company and lost a lot more money, because I have bans on casinos from other companies and have blocked the following payment methods: brite, trustly, zimpler, trumo, nordea card payment. You can also see from the bank statements I sent to L.C.S casinos that I suffer from a serious gambling problem.

The company constantly sends me new bonus offers, which unfortunately I could not resist and I fell for them time and time again. I also won a bigger win at the beginning of June from Betrix casino with a VIP bonus and my balance was at best over €8000. However, I was only able to withdraw €1000 of this, because their maximum withdrawal amount is €1000 / withdrawal and processing time is long, so in the grip of gambling I ended up losing almost all of these winnings. Now that I managed to increase my balance to almost €13000 at best, I decided to write them an email about my desire to block casino games and sports betting so that I would not play the money back when there is no such responsible gambling section on their site. Alternatively, I told them that they would close my game completely due to my gambling problem and manually withdraw my balance to my bank account.

I have played at different casinos in my life for so long that I never thought I would get an answer from them that they are not going to pay out winnings because of some invented rule violation, and despite my several inquiries I still have not been told what the violation is in their opinion. This company is scamming people.

Hei! Lisätietona teille. Olen yrittänyt tuloksetta kysyä kasinolta syytä heidän toimintaansa.

Lisäksi he kirjoittivat 7.7.2025 että ovat hyvittäneet tililleni 650€ ( kolme viimeisintä talletusta ) ja sekään ei pitänyt paikkaansa. Pyysin saada todisteita asiaani liittyen ja kuitin jossa näkyy hyvitys päivämäärällä 7.7.2025. Useiden sähköpostien jälkeen sain vastauksen joka oli vähintäänkin epämääräinen. He sanoivat että hyvitys on perustettu tms. ja että hyvitys käsitellään uudelleen tänään. Tämä L.C.S firma kohtelee asiakkaita uskomattoman huonosti.

Miten on mahdollista että heillä on MGA lisenssi.

Minun saldoni kasinolla jota ei ole hyvitetty pankkitililleni on kokonaisuudessaan 12150€.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Kiitokset

Dear Sami0315,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

He tietävät, että ovat varastaneet minulta suuren summan rahaa. Aivan törkeää toimintaa.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Sami0315,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef