The player from Germany, a verified user at Betovo, faces rejected withdrawals of €7,000 due to logging in from Luxembourg despite being a German resident. He has not received a response since March 22, 2026, despite reaching out for assistance as a former VIP member.
Betovo Casino - Player's withdrawal is delayed.
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4d 18h 50m 41s
Betovo Casino
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4 days ago
Translation
Hello,
I have been playing at Betovo since 2024.
I'm verified there and have already made withdrawals.
I recently won €7,000 and want to withdraw it, but all my withdrawals have been rejected because I logged into my account from Luxembourg, even though I'm a resident of Germany. I clarified this in the live chat, and they said the department would contact me by email. That was on March 22, 2026, but I haven't heard anything yet.
I was also a VIP until the end of 2025 and had a contact person; now I've tried to reach someone via WhatsApp and email. However, so far without success.
Please help.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Was your account verified?
- Could you please specify what explanation you have provided to the casino regarding playing from a different country? Do I understand correctly that you were located abroad when playing?
- Have you been playing using only a single device when accessing the casino website?
- Did you achieve your current balance with the help of a bonus?
- Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
