Betovo Casino - Pelaajan kotiutus on viivästynyt.

Hello,

I have been playing at Betovo since 2024.

I'm verified there and have already made withdrawals.

I recently won €7,000 and want to withdraw it, but all my withdrawals have been rejected because I logged into my account from Luxembourg, even though I'm a resident of Germany. I clarified this in the live chat, and they said the department would contact me by email. That was on March 22, 2026, but I haven't heard anything yet.

I was also a VIP until the end of 2025 and had a contact person; now I've tried to reach someone via WhatsApp and email. However, so far without success.

Please help.

Hallo,

Ich spiele bei Betovo schon seit 2024.

Bin dort verifiziert und habe schon Auszahlungen getätigt.

Nun habe ich 7000€ gewonnen, und möchte diese Auszahlen, jetzt wurden alle Auszahlungen abgelehnt, weil ich mich aus Luxemburg ins Konto eingeloggt habe, und mein Wohnsitz Deutschland ist. Hab es im Live Chat klargestellt dass ich es bin, es wurde gesagt die Abteilung meldet sich bei mir per Mail, dies war am 22.03.26 bisher keine Meldung.

Ich war auch VIP bis Ende 2025 gewesen, und hatte einen Ansprechpartner, nun habe ich schon per WhatsApp und Email versucht jemand zu erreichen. Allerdings bisher ohne Erfolg.

Bitte um Hilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was your account verified?
• Could you please specify what explanation you have provided to the casino regarding playing from a different country? Do I understand correctly that you were located abroad when playing?
• Have you been playing using only a single device when accessing the casino website?
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas