Betovo Casino - Player’s account is still active despite self-exclusion request.

On 27 February 2026 I submitted a request for permanent self-exclusion and account closure to Betovo.

Despite this request, my account remained active and deposits were still accepted on 3 and 4 March 2026.

The total amount deposited after my self-exclusion request is €3150.

I contacted the casino support and later sent a formal complaint by email. On 12 March Betovo confirmed that my case had been forwarded to the appropriate department for review.

However, no refund has been issued and the operator has not provided clear information regarding the licensing authority or the legal company operating the platform.

Allowing deposits after a self-exclusion request represents a serious violation of responsible gambling policies.

I am requesting a refund of the deposits made after my self-exclusion request.

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Dear Pippoc93xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

3. If you wish to be self-excluded from our Website, you should request it by contacting our Customer Support. Self-exclusion will prevent you from using your Player Account for indefinite period. We will close your account and refund all the remaining balance on your account. You will not be contacted by us with any offers and promotions. You will not be able to reopen your Player Account.

Have you clearly informed the casino about your gambling problem? Could you forward me the initial account closure requests that you sent to the casino? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra