BetOnRed Casino - Player's withdrawal request has been delayed for months.

I submitted my first withdrawal request on October 20, 2025 (over 4 months ago!!!). To date, I have not received my money.

After requesting the withdrawal, I received a request for ID verification and a vitality check. After completing the verification process, I was informed that my account had been verified. Unfortunately, my withdrawal was canceled, and on October 22, 2025, I received an email asking me to send a selfie with my ID and proof of address.

Of course, I immediately submitted the above documents.

After submitting these documents, I received an email from BetOnRed that evening stating that my account had been verified.

Unfortunately, my withdrawal still has not been processed.

Despite confirming twice via email that my account had been verified, the next day, on October 23, 2025, I received an email requesting that I send my personal deposit slips to BetOnRed Casino. I made two deposits, each for €400, from my Trezor hardware wallet. I explained to the casino by email that the wallet doesn't generate any personal data. So I sent deposit confirmations like those generated by the Trezor wallet.

The casino completely ignored my email.

BetOnRed Casino rejected my deposit confirmations, so I wrote them another email asking for an explanation for rejecting my documents and for ignoring my previous email.

On November 2, 2025, I received a copy-and-paste response with the same content as the one from October 23.

BetOnRed Casino completely ignored my two emails and repeated their previous email as if it were written by a robot, not a human.

I replied to this email the same day, explaining that I had sent deposit confirmations from Trezor to my profile multiple times and that they were rejected each time. Then, on November 16th, I received an email requesting further documents, including a salary certificate and "proof" of having a cryptocurrency wallet.

I was also asked to complete an extensive questionnaire about my main source of income, annual earnings, expenses, occupation, place of birth, etc.

I completed the questionnaire and sent all the requested documents.

Unfortunately, they rejected the documents again, and it wasn't until December 4th, 2025, that I received an email encouraging me to contact them via chat.

Unfortunately, it was impossible to communicate via chat, as the AI ​​robot constantly responded with the same rule and didn't address my case in any substantive way.

After that, for a month and a half, the casino remained silent and completely ignored me.

During that time, I repeatedly sent them documents for verification, and each time they rejected them WITHOUT ANY REASON. Only on January 18, 2026, did I receive an email with a copy of the one from October 23, requesting proof of the source of the funds.

It was simply a mockery and a terrible attitude on the part of the casino.

Subsequent emails also resolved nothing.

They responded as if they couldn't read, and their responses were mostly devoid of context (they requested the same thing over and over again, even though I repeatedly provided it to them and they pointlessly rejected it).

Finally, after a long exchange of emails and repeated chat contacts, my account was fully verified on February 25th. And I was unblocked from making a withdrawal.

So I requested a withdrawal and waited for the money. To my surprise, the next day I received another email asking for an explanation of my private transactions from my bank statement and proof of cryptocurrency purchase.

I consider this a deliberate act by the casino aimed at misappropriating player funds, and it is reprehensible and unacceptable. Despite being informed three times that my account has been verified and despite having my withdrawals unblocked, the casino is determined not to pay me my money (I have over €5,000 in my account, owed a total of €5,000).

I consider the casino's behavior deeply unfair. I have been denied access to my money for over four months. Despite sending all necessary documents, proving that I am the account owner, and proving my source of income from before the deposits, the casino continues to come up with new demands just to have an excuse to misappropriate my money.

This case is even more reprehensible because this has been going on for over four months, and they keep coming up with new demands.

In a civilized casino, verification should take several days and all required documents should be replaced immediately, not over the course of four months, where they keep coming up with new things.

I should add that I have been an active casino player for over 20 years, and this is the first time in my life that a casino has refused to pay out my money.

BetOnREd Casino treats customers very poorly, looking for any excuse not to pay out player funds. I'm reporting a suspected deliberate attempt to steal my money.

I have my entire email history with the casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the most relevant emails between you and the casino customer support regarding the document requests for the verification of your account? My email address is veronika.f@casino.guru.
• Which documents has the casino most recently requested from you that have not yet been reviewed or approved?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The reply was sent by email 4 days ago.

Today March 11, 2026, BetOnRed Casino blocked my account. I can't even log in.

I haven't been informed of the reason for the block.

There's no rational reason for the block, other than the desire to prevent me from withdrawing my money.

I should note that my BetOnRed Casino account still has a balance of €5,011.38.

I sent BetOnRed an email asking why I couldn't log into my account.

BetOnRed Casino wrote that my account had been closed and my balance confiscated.

This is clearly a deliberate and premeditated fraud.

Firstly, I had been assured three times that my account had been verified.

Secondly, even after the last email from the casino on March 2nd, when they requested proof of cryptocurrency purchase, I sent the required documents via chat on March 4th because I didn't have the option to upload documents in my profile. They themselves asked me to send these documents via chat and that they would forward them to the verification department.

I also recently sent them via chat and they accepted them.

The best part is that a few days before these emails, specifically on February 25th, my BetOnRed Casino account was fully verified and withdrawals were unlocked. And yet they rejected the withdrawal and started looking for further excuses to steal my money.

I should add that I received an email requesting additional, fabricated documents on March 2, 2026, and they closed the account on March 11, 2026.

So, 9 days have passed.

They are blatantly lying that 15 days have passed.

Very cruel treatment of customers by BetOnRed Casino.

I demand the return of my balance of €5,011.38. This is very important and necessary money to me.

The casino has no right to steal it.

Dear Maxrusher

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite BetOnRed Casino representative to join this conversation.

Dear BetOnRed Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Maxrusher,

Thank you for your message.

The verification you are completing is a standard AML (Anti‑Money Laundering) check to ensure that the funds deposited into our casino originate from a legitimate source. 

The screenshot showing the cryptocurrency purchase is not sufficient, as it does not clearly display your name or prove who actually bought the cryptocurrency. To complete this check, please provide a document that shows:

Your full name and account details.

A list of transactions that clearly confirms the funds deposited into the crypto exchange (or wallet used for the deposit) were made by you yourself.

This can be a bank or payment‑account statement, or another official document from your financial provider that includes your name, transaction dates, descriptions, amounts, and currency.

Once we receive this, we will be able to proceed with your verification. 

Best regards,

BetOnRed Casino

Dear Barbara, I find BetOnRed Casino's response to be simply laconic, ridiculous, and an attempt to conceal the truth about their theft.

I play at a huge number of casinos, and for me, the KYC&AML process is clear, transparent, and understandable.

I submitted a withdrawal request in October 2025.

If the casino needed any documents, they should have asked for them.

And they asked for various documents, which, of course, I provided without hesitation.

The problem began when the casino began to inquire about the "source of funds."

I made the deposit to the casino using cryptocurrency because this payment method was available at the casino and convenient for me.

I made the deposit from my private Trezor wallet, which I, of course, documented for the casino with wallet screenshots and PDF files.

It is obvious that the Trezor wallet does not hold any personal information. The casino informed me in chat that they understood this and simply asked me to prove my source of income.

Of course, I provided the casino with my payslips.

However, the casino still wasn't enough.

The casino then asked for bank statements, which guaranteed the verification process was complete.

And of course, the casino accepted my bank statements and documents confirming my source of income.

The account was fully verified, and withdrawals were unblocked on February 25, 2026.

Unfortunately, some thief—let's call them what they are—decided not to withdraw my money and, after verifying the account, invented another document: proof of purchase of cryptocurrency.

So they're deliberately requesting documents that don't exist.

I'm over 40 years old and have owned cryptocurrencies for over 10 years. I don't have any proof of purchase because I'm not required to have them.

I deposit cryptocurrencies at every casino, and no casino EVER has a problem with this.

And the amount I deposited at BetOnRed Casino using cryptocurrencies was only €800, which is below the AML thresholds requiring personal data.

I should add that in my country, Poland, the requirement to provide personal data only applies to cryptocurrency purchases exceeding €1,000.

So, if the condition for withdrawing funds deposited in cryptocurrencies is to provide proof of purchase, this should be clearly stated during the deposit.

Otherwise, this is deliberately misleading the player and theft of money under the guise of AML regulations, which is simply nonsense.

I demand the return of my €5,011.38 that was stolen from me by BetOnRed Casino.

Secondly:

BetOnRed Casino is blatantly lying.

In an email dated March 12, 2026, they wrote to me that they had closed my account and confiscated (read: stolen) all my money: deposit + winnings.

They gave a false excuse that I had allegedly failed to provide them with some document they requested within 15 days. Of course, they didn't specify what document they were referring to.

Because this whole thing is a deliberate, premeditated act of theft.

In further correspondence, they wrote that supposedly, since February 24, 2026, a document had been waiting for verification in my profile.

Which is an obvious lie. Because on that day, they asked me for an account statement, and I provided it via chat, because they had disabled the document upload option in my profile. I have screenshots of my profile to prove this.

After verifying my bank statements, they unblocked my ability to make withdrawals – I also have proof of that.

The facts are that only after my withdrawal was rejected on February 26, 2026, did they request another document from me – this time, a personal proof of purchase of cryptocurrencies.

Of course, I didn't have the option to add any documents in my profile, so on March 4, 2026, I contacted them via chat and explained that I had no technical means of uploading documents to my profile. In the chat, BetOnRed Casino asked me to send the documents via chat and that they would forward them to the appropriate department.

I had done the same thing with my bank statements before.

Meanwhile, BetOnRed closed my account and stole not only my winnings but also, TERRIBLE, my deposit, lying that I hadn't provided them with the documents within 15 days.

The truth is that I provided them with the documents on March 4, 2026, via chat (because they didn't give me that option in my profile – intentionally???), six days after they requested proof of cryptocurrency purchases (from the last three months).

I only sent them the proof I have. This is a purchase of over €8,000 of cryptocurrency in my name from February of this year using the Nexo exchange.

The Nexo exchange does not issue personal IDs.

However, I did provide proof of a transfer to the exchange from my bank account in my name to the Nexo exchange, also in my name, and a currency exchange transaction on my Nexo account from EUR to USDC.

This is proof of the cryptocurrency purchase.

And the casino brazenly did not respond to these documents; they instead decided to steal my money and close my account.

But I am a very serious person and well-known in the Polish gaming community, and I will not allow myself to be robbed like this.

I demand the return of my deposit and my own money honestly won at the casino. The total balance in my BetOnRed casino account is €5,011.38. I will never donate this amount, especially since I have a child who is almost two years old and I urgently need this money.

This is a widespread scandal to defraud players so perfidiously.

And to keep coming up with new documents for five months.

Reputable casinos verify accounts within a few to a dozen days.

If BetOnRed doesn't return my money, I will publicize this on the world's largest forums and, of course, report this theft to their regulator.

I WILL NEVER STOP FIGHTING FOR MY MONEY AND MY FAMILY'S!!! NEVER!!!!!!!!

I CATEGORICALLY DEMAND THE IMMEDIATE PAYMENT OF MY ENTIRE AMOUNT OF €5,011.38.

I proved my identity and my source of income to BetOnRed Casino a long time ago.

So they have no right to invent new documents and look for more excuses to steal my money.

Dear CasinoGuru, I'm asking for your help.

BetOnRed Casino doesn't deserve a high trust rating.

Because my case clearly demonstrates how they're trying to steal money from winning players under the guise of AML.

The truth is, I've long since proven the source of my income.

It's worth noting that the deposit I made with them was only €800, which is below the legal requirement to provide personal information when purchasing cryptocurrencies.

I have no legal obligation to provide proof of cryptocurrency purchases for such a small amount.

But I personally (because I have no legal obligation to do so with an €800 deposit) gave them proof in my name on March 4, 2026, in the form of cryptocurrency purchases exceeding €8,000.

But the casino, of course, instead of verifying my account, prefers to steal the money because they prefer to unlawfully misappropriate my money. That's the truth.

Dear Barbora, forgive my nervousness, but believe me, you'd be much more upset than I am if someone stole over €5,000 that was meant for your less than one-year-old child.

I was exceptionally calm during those four months waiting for my withdrawal from BetOnRed Casino.

This is the first time in my over 20 years of gaming experience that I've encountered such a terrible, pathetic, and thieving casino.

Of course, I can email you all my documents confirming my income, as well as proof of my cryptocurrency purchases from February 2026, worth over €8,000, so you can understand how brazenly BetOnRed Casino is acting and how they're lying despite the obviously documented facts.

If you need any documents, let me know.

Dera Barbora

I believe you're a normal person who's genuinely helping.

Because BetOnRed Casino is a bunch of thieves.

They even dared to tell me in a private email that they'd closed my account and confiscated all my money, and that the decision was final!

Do you understand that??

And here, of course, they don't mention it, just politely write about verification.

So the decision isn't final after all?

Hypocrites, that's all.

Barbora, help me save my own money.

This money belongs to me, not BetOnRed Casino.

Dear Maxrusher,

Thank you for your detailed explanations and for providing the additional information.

I understand that this situation has been ongoing for a long time and that it must be very frustrating, especially given the number of documents you have already submitted. Please rest assured that I am carefully reviewing all available information and will do my best to clarify the requirements with the casino so that we can move this case forward.

At this stage, my goal is to ensure that both sides clearly understand what specific documents are required and whether the materials you have already provided can satisfy the verification process.

Thank you for your patience and cooperation.

Dear BetOnRed Casino,

Thank you for your response.

The player stated that the cryptocurrency wallet used (Trezor) does not display personal details such as the account holder’s name, which is typical for private wallets. However, he indicated that he has provided documentation showing transfers from his personal bank account to the Nexo exchange, as well as cryptocurrency purchase records.

Could you please clarify whether a combination of:

• a bank statement showing transfers from the player's personal account to the cryptocurrency exchange, and
• an exchange account or transaction record confirming the cryptocurrency purchase,

would be considered sufficient, even if the private wallet itself does not display the player's name?

This clarification will help ensure that the requested documentation is technically possible for the player to provide.

Thank you in advance for your cooperation.

Dear Maxrusher,

Thank you for providing the documents. We've reviewed everything carefully. However, your most recent deposit to the casino was in May, 2025, and the proof of crypto purchase needs to predate this deposit, as on the document you have sent it is seen that it is from February 2026. This helps us confirm that the funds used for your deposits come from legitimate sources.

Please upload proof of purchase that predates your deposits in May, and we'll proceed with the case further.

Thank you for your cooperation.

Best regards,

BetOnRed Casino

I don't have any proof of cryptocurrency purchases from before May 2025, and I have no legal obligation to do so (I'm talking about an €800 deposit to your casino, which is below the statutory €1,000 limit, which requires personal confirmation). You have no right to refuse to pay me my money based on requests for fabricated documents.

I'll add once again that I've documented my fully legal source of income for the period before May 2025.

I've owned cryptocurrencies for over 10 years, and I don't have any proof of acquisition, nor am I under any legal obligation to do so.

When I purchased cryptocurrencies, no proof of acquisition was required.

I WOULD ALSO EMPHASED THAT EVEN IN MY COUNTRY AND IN THE EUROPEAN UNION, CURRENTLY NO NAMED PROOF OF CRYPTOCURRENCY PURCHASE OVER €1,000 IS ISSUED OR REQUIRED. I'm talking about this amount, as I only deposited €800 at BetOnRed Casino.

I deposit cryptocurrency at every casino, including MGM-licensed casinos, and none have ever asked me for any proof of cryptocurrency purchase, and no casino has ever given me any problems with withdrawals. You are the first casino to use this as a basis to completely unlawfully steal my money under the guise of AML.

I DEMAND THE IMMEDIATE WITHDRAWAL OF MY ENTIRE BALANCE AT BetOnRed CASINO in the amount of €5,011.38.

As a side note, it's worth emphasizing that your actions are typical theft.

If you intend to cause customers problems with cryptocurrency deposits, either remove the cryptocurrency deposit option or simply clearly state and state in the cryptocurrency deposit option when selecting this payment method in the deposit interface that the condition for withdrawing these funds is personal proof of purchase.

Then the situation would be clear and transparent, and there would be no misunderstandings.

And now you're being cynical and hypocritical.

First, you demand proof of the funds' origin, then you receive it (my account was fully verified (which I have proof of), and then you invent further documents, and so on, endlessly, just to deliberately steal the money.

I'll add that even if I had proof of cryptocurrency purchase, it wouldn't be enough for you, because you'd be demanding my entire cryptocurrency trading history from over 10 years, and that's thousands of transactions.

Stop being pathetic and stop embarrassing yourselves.

I IMMEDIATELY DEMAND THE WITHDRAWAL OF MY FUNDS!!!!!!!!!!!

And for future customers, CLEARLY AND CLEARLY state when attempting to make a cryptocurrency deposit that proof of purchase is required for withdrawal.

If you don't do this, your actions appear to be deliberately fraudulent and misleading.

Because no other casino has ever given me problems over the years.

You're impertinent!!!!!!!!!!!!!!!!!!!!

Besides, I started the withdrawal process 5 months ago.

Why didn't you ask for proof of cryptocurrency purchase then?????

And now you're making this up after 4 months????

Audacity and theft!

Yet on February 25, 2026, you fully verified my account and unblocked withdrawals.

So who reversed this withdrawal??? Do you have a thief on your team who decided to steal my money???

So why did you lie about verifying my account???

A bunch of thieves!!!!

These are screenshots from my BetOnRed casino account from February 25, 2026.

The account was fully verified and withdrawals were enabled.

I documented the source of my income from my job, so the source of my money is documented!!!!!

MY MONEY SHOULD HAVE BEEN WITH ME LONG AGO!!!!!

I DEMAND AN IMMEDIATE PAYOUT OF MY €5,011.38

IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!

Finally, BetOnRed Casino sent me an email today with a clear request to provide my bank statements from May 2025, meaning from the period before I deposited them on May 30 and 31, 2025.

I submitted (not to mention the fact that I'm submitting these documents for the umpteenth time in this absurdly long five-month verification process) six bank statements from December 2024 to May 2025 to demonstrate my salary receipts from my employer, Jeronimo Martins.

I'm also submitting them here so Casino Guru (barbora.p@casino.guru) can see that I earned a legitimate income around the 10th of each month until March 2025. I've been unemployed since then.

However, I'm under no obligation to be employed to play at the casino.

This is the only document BetOnRed Casino requests from me via email, and I submitted it with confidence in the casino's good intentions and hope for a speedy completion of this unfortunate verification and a withdrawal of my funds.

Best regards.

Dear Maxrusher,

Thank you for the update and for providing the requested bank statements covering the period from December 2024 to May 2025.

Dear BetOnRed Casino,

Thank you for your continued cooperation.

The player has now submitted bank statements covering the period prior to the deposits made in May 2025, as requested. Could you please confirm whether these documents meet your verification requirements?

Additionally, we kindly ask you to review the submitted materials and provide an update on the next steps, including whether any further documentation is required, or whether the verification process can now be finalized.

Given the length of this case and the previous confirmation of account verification and withdrawal processing, we would appreciate your timely review of the newly submitted documents.

Thank you in advance for your clarification.

I regret to say that BetOnRed Casino continues to brazenly refuse to withdraw my funds and demands a document that doesn't exist and which I have no obligation to keep.

I do not have any personal proof of the cryptocurrencies purchased over a decade ago, and I REPEAT CLEARLY:

I HAVE NO LEGAL OBLIGATION TO PROVIDE PERSONAL PROOF OF CRYPTOCURRENCY PURCHASES FOR AMOUNT UNDER €1,000 (in accordance with the European Anti-Malfunction Law).

AND THE CASINO HAS NO RIGHT TO CONDITION THE WITHDRAWAL OF FUNDS ON THE LACK OF A DOCUMENT THAT I AM NOT LEGALLY REQUIRED TO POSSESS.

I have owned cryptocurrencies for over a decade. I acquired them a long time ago, and I don't even remember where. Either at some currency exchange office or through P2P.

I have absolutely no documents to prove this, and no one issued such documents at the time I acquired them.

Please accept documents confirming my source of employment.

My employer paid me amounts many times greater than the €800 deposit to the casino.

The casino itself requests bank statements, which it has already received many times. The statements serve their purpose – they document my salary.

So, I have documented the origin of the funds.

So, I have documented the possession of the funds. Nothing else should concern you.

I categorically demand the immediate withdrawal of all my funds from my BetOnRed CASINO account in the amount of €5,011.38.

Dear Barbara from the CasinoGuru team.

I believe the BetOnRed casino rating should be significantly lowered because they are misleading users.

They deliberately fail to inform users who deposit with cryptocurrencies that they will not receive their money back without providing personal proof of payment. This is deliberately to the detriment of players.

Many people do not have personal proof of payment for small amounts under €1,000 because:

1) The law does not require personal proof of payment for such small amounts.

2) Bitcoin ATMs (devices used to purchase cryptocurrencies in Poland) do not issue personal confirmations for cryptocurrency purchases under €1,000. Cryptocurrency transactions under €1,000 are completely anonymous.

3) P2P cryptocurrency exchanges also do not have any personal proof of payment.

4) IF THE CASINO CLEARLY INFORMED THE USER THAT IT REQUIRED PERSONAL PROOF OF CRYPTOCURRENCY PURCHASE (e.g., by requiring the user to check a checkbox confirming they had read the information), THE PROBLEM WOULD NOT EXIST. I would simply have made the deposit using another method, such as a debit card, a Mifinity wallet, or a Jeton.

However, I had no idea that any casino could condition a player's withdrawal of funds on personal proof of cryptocurrency purchase.

For over 20 years of playing, I have played in a huge number of casinos. In recent months, I have played in many casinos, including Campobet and Betinia, which are MGA-licensed.

I have always deposited cryptocurrency to every casino, and no casino has ever had any problems with withdrawals because of this, and no casino has ever requested personal proof of cryptocurrency purchase.

You are sick and unfortunately thieves, BetOnRed Casino, precisely because YOU INTENTIONALLY MISLEAD USERS BY ACCEPTING CRYPTOCURRENCY PAYMENTS WITHOUT INFORMING THE USER THAT WITHDRAWAL OF MONEY DEPOSITS USED THIS METHOD IS DEPENDENT ON THE PROVISION OF A NAMED PAYMENT PROOF.

BECAUSE YOU KNOW PERFECTLY THAT PLAYERS HAVE NO IDEA ABOUT THIS, BECAUSE NO OTHER CASINO BUT BetOnRed EVER REQUIRES ANY PROOF OF PURCHASE FOR CRYPTOCURRENCY! THIS IS INTENTIONAL, BLAMING THEFT, OR AT LEAST A MAJOR OVERSIGHT ON YOUR PART.

I BELIEVE THAT IF BetOnRed CASINO dares to steal its customers' money in this way, THEN IT IS OBLIGED TO ACTIVATE A CHECKBOX ON THE DEPOSIT PAGE DURING CRYPTOCURRENCY DEPOSITS, CLEARLY STATING THAT THEY DO NOT WITHDRAW FUNDS WITHOUT A PERSONALLY IDENTIFIED PROOF OF DEPOSIT.

WHEN I DEPOSITTED, THERE WAS NO SUCH INFORMATION ANYWHERE!!!!!!!!!!!!!!!!!!

And the terms and conditions only require that you disclose your employment source. I met these requirements because before depositing into the casino I had been employed for several years, which I clearly documented!!!!!!!!!!!!!!!

BetOnRed Casino still requires a document that doesn't exist and which I have no obligation to keep.

I would like to remind you that Bitcoin ATMs do not issue any personal receipts for cryptocurrency purchases under €1,000.

The casino has no right to condition the withdrawal of a player's money on the possession of a document that personally certifies a crypto purchase under €1,000.

I must report this matter to the supervisory authority, and possibly also to the police, reporting the theft of my money by BetOnRed Casino.

BetOnRed Casino is a thief, and that must be clearly stated.

This casino should be deducted points from its rating for misleading players during deposits and then making up documents at its own discretion, deliberately to avoid withdrawals.