BetOnRed Casino

Public

Maxrusher

Bronze

Poland

Public

18 hours ago

I submitted my first withdrawal request on October 20, 2025 (over 4 months ago!!!). To date, I have not received my money.

After requesting the withdrawal, I received a request for ID verification and a vitality check. After completing the verification process, I was informed that my account had been verified. Unfortunately, my withdrawal was canceled, and on October 22, 2025, I received an email asking me to send a selfie with my ID and proof of address.

Of course, I immediately submitted the above documents.

After submitting these documents, I received an email from BetOnRed that evening stating that my account had been verified.

Unfortunately, my withdrawal still has not been processed.

Despite confirming twice via email that my account had been verified, the next day, on October 23, 2025, I received an email requesting that I send my personal deposit slips to BetOnRed Casino. I made two deposits, each for €400, from my Trezor hardware wallet. I explained to the casino by email that the wallet doesn't generate any personal data. So I sent deposit confirmations like those generated by the Trezor wallet.

The casino completely ignored my email.

BetOnRed Casino rejected my deposit confirmations, so I wrote them another email asking for an explanation for rejecting my documents and for ignoring my previous email.

On November 2, 2025, I received a copy-and-paste response with the same content as the one from October 23.

BetOnRed Casino completely ignored my two emails and repeated their previous email as if it were written by a robot, not a human.

I replied to this email the same day, explaining that I had sent deposit confirmations from Trezor to my profile multiple times and that they were rejected each time. Then, on November 16th, I received an email requesting further documents, including a salary certificate and "proof" of having a cryptocurrency wallet.

I was also asked to complete an extensive questionnaire about my main source of income, annual earnings, expenses, occupation, place of birth, etc.

I completed the questionnaire and sent all the requested documents.

Unfortunately, they rejected the documents again, and it wasn't until December 4th, 2025, that I received an email encouraging me to contact them via chat.

Unfortunately, it was impossible to communicate via chat, as the AI robot constantly responded with the same rule and didn't address my case in any substantive way.

After that, for a month and a half, the casino remained silent and completely ignored me.

During that time, I repeatedly sent them documents for verification, and each time they rejected them WITHOUT ANY REASON. Only on January 18, 2026, did I receive an email with a copy of the one from October 23, requesting proof of the source of the funds.

It was simply a mockery and a terrible attitude on the part of the casino.

Subsequent emails also resolved nothing.

They responded as if they couldn't read, and their responses were mostly devoid of context (they requested the same thing over and over again, even though I repeatedly provided it to them and they pointlessly rejected it).

Finally, after a long exchange of emails and repeated chat contacts, my account was fully verified on February 25th. And I was unblocked from making a withdrawal.

So I requested a withdrawal and waited for the money. To my surprise, the next day I received another email asking for an explanation of my private transactions from my bank statement and proof of cryptocurrency purchase.

I consider this a deliberate act by the casino aimed at misappropriating player funds, and it is reprehensible and unacceptable. Despite being informed three times that my account has been verified and despite having my withdrawals unblocked, the casino is determined not to pay me my money (I have over €5,000 in my account, owed a total of €5,000).

I consider the casino's behavior deeply unfair. I have been denied access to my money for over four months. Despite sending all necessary documents, proving that I am the account owner, and proving my source of income from before the deposits, the casino continues to come up with new demands just to have an excuse to misappropriate my money.

This case is even more reprehensible because this has been going on for over four months, and they keep coming up with new demands.

In a civilized casino, verification should take several days and all required documents should be replaced immediately, not over the course of four months, where they keep coming up with new things.

I should add that I have been an active casino player for over 20 years, and this is the first time in my life that a casino has refused to pay out my money.

BetOnREd Casino treats customers very poorly, looking for any excuse not to pay out player funds. I'm reporting a suspected deliberate attempt to steal my money.

I have my entire email history with the casino.