The player from Chile found that his account, which he had previously closed at his request, had been reopened without his consent, allowing him to log back in. He faced difficulties depositing money due to this issue. The Complaints Team was unable to proceed with the investigation or provide solutions because of a lack of response from him. Consequently, the complaint was closed, but he retained the option to reopen it in the future if he chose to communicate again.
Beton.win Casino - Player's account has been reopened unexpectedly.
Closed
Our verdict
Player stopped responding
Amount: $500,000 CLP
Beton.win Casino
Safety Index:LowCase summary
Discussion
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3 months ago
Translation
They reopened my account even though I had requested to close it, and they did, but this only lasted a few months and I have since logged back in without any problems.
Automatic translation:
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
When exactly was your account closed? Have you received any email confirmation from the casino regarding the period for which your account should remain closed?
Could you also forward me the account closure requests you sent to the casino? My email address is [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Dear Chrisnoff,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
