BetMaximus Casino - Player’s account verification is delayed.

Betmaximus are trying the same old tricks Mr West did over a year ago regarding KYC documents to prevent account verification so I can withdraw.

I signed up to Betmaximus through your site. I didn't notice they were linked to Mr West. Kudo helped me finally verify my Mr West account 6 months ago here - https://casino.guru/complaints/mrwest-casino-player-s-withdrawal-is-severely-delayed

Betmaximus are claiming the same reasons. Passport and proof of address pictures sent without metadata changed. So I forwarded the same email I sent to MrWest of my passport and selfie (which in the MrWest complaint was finally accepted, as I took the picture on my phone and uploaded straight to email). I also sent Betmaximus my proof of address, pic taken on my phone and uploaded straight to email. I recorded my phone screen doing this and sent the email (same thing I had to do for MrWest last year).

I also sent in a video of my passport to Betmaximus showing all four corners etc and turning the ID in my hand (same thing I did for MrWest).

Same copy and paste response back from Betmaximus regarding metadata (Not possible for Metadata to be changed when taking pics on your phone and uploading straight to email, also documents were accepted by MrWest last year).

Perhaps Kudo could help again as it is ridiculous to be happening again with another casino run by the same company, for the same reasons even though I have used the same documents that were accepted by Mr West or using same method MrWest accepted to ensure no Metadata was changed (in case of the proof of address) so everything is in date.

*Can email all evidence as video files are too big.

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Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila