The player from Germany requested a withdrawal of €3,000, but his bank rejected the transfer due to it being perceived as from an untrusted sender. After requesting the casino to return the money for a different withdrawal method and facing unhelpful chat support, his account was blocked following an incident of frustration and insults. He is still awaiting the payout.
Betlabel Casino - Player’s account is closed after withdrawal issues.
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6d 22h 35m 7s
Betlabel Casino
Safety Index:Fresh casinoCase summary
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21 hours ago
Translation
I requested a withdrawal (SEPA) of €3,000. The casino attempted to process the withdrawal, but my bank keeps rejecting the transfer (apparently due to an untrusted sender). I have repeatedly asked the casino to return the money to my account so I can request a withdrawal using a different method.
However, the chat support is not helpful and only sends pre-made text snippets, which do not solve the problem.
After getting so frustrated with the incompetence of the chat support, I insulted them. As a result, the chat support completely blocked my account, and no one responds to my attempts to contact them anymore.
The €3,000 payout still hasn't arrived!
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you received a justification for why your account was blocked?
- Did you achieve your current balance with the help of a bonus?
- Was your account verified?
- Could you please share with me your communication with the casino regarding the returned amount and your efforts for the casino to process the payout using an alternative payment method?? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
