Betlabel Casino - Player’s account has been closed.

I would start with, i apologize if this is failed complaint , but i was still scammed by Bet Label, so i got nothing to lose by writting this.

I made huge doposits on this website. It was few 100€ daily, consistently. I was able to make withdrawals sucessfully.

I felt pressure playing on their website, and as they dont have self excluding option on their website, i wrote email on block@betlbl.com.

Nothing happed over days, and me (FOOL I KNOW) made deposit on their website, and did a bet and won the money. One hour then, they blocked my account completely and kept the money.

I tried to contact support-en@betlbl.com, i tried block@betlbl.com - nobody is responding. So i tried livechat operator, he asked for screenshot of mail that i sent - and then, he told me somebody will take my case and i cant send multiple mails, as it will be departed on the end of the que. 26.05.2026 i still dont have the money. I know its just 51€, but i was playing FAIR, i made every euro deposit for money i made by my hands and i didnt violated any rule, there is nothing in TOS they can keep the money after they self exclude somebodys account, and also they waited until i made deposit and just then blocked me.

If you consider my post as non relevant, i apologize. But in the end, i dont think anyone will respond or help me, i so you can just remove it and laugh on me

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Dear Lukyno, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Betlabel Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Has the casino offered you any method to withdraw your funds following the account closure?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila