Betlabel Casino - Player’s account has been closed.

I would start with, i apologize if this is failed complaint , but i was still scammed by Bet Label, so i got nothing to lose by writting this.

I made huge doposits on this website. It was few 100€ daily, consistently. I was able to make withdrawals sucessfully.

I felt pressure playing on their website, and as they dont have self excluding option on their website, i wrote email on block@betlbl.com.

Nothing happed over days, and me (FOOL I KNOW) made deposit on their website, and did a bet and won the money. One hour then, they blocked my account completely and kept the money.

I tried to contact support-en@betlbl.com, i tried block@betlbl.com - nobody is responding. So i tried livechat operator, he asked for screenshot of mail that i sent - and then, he told me somebody will take my case and i cant send multiple mails, as it will be departed on the end of the que. 26.05.2026 i still dont have the money. I know its just 51€, but i was playing FAIR, i made every euro deposit for money i made by my hands and i didnt violated any rule, there is nothing in TOS they can keep the money after they self exclude somebodys account, and also they waited until i made deposit and just then blocked me.

If you consider my post as non relevant, i apologize. But in the end, i dont think anyone will respond or help me, i so you can just remove it and laugh on me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lukyno, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Betlabel Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Has the casino offered you any method to withdraw your funds following the account closure?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Atiila,

• Has the casino offered you any method to withdraw your funds following the account closure?
• // No. I got no response

• Could you please confirm whether you have passed the KYC verification in this casino?
• // I did put some of my requested personal informations on personal profile, but i was not requested for KYC verification

• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
• // I will send it on your email soon.

Dear Lukyno,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Lukyno,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on.

Firstly, I would like to ask you to clarify, have you won some of the disputed funds before the Self exclusion request? What was the amount lost/won after you have asked to be excluded? Additionally, could you provide me with the exact blocking request you have sent to the casino? You can reach me at martin.l@casino.guru.

Now I would also like to invite the Betlabel Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Would it be possible to provide us with the player's deposit history? If so, please send it to martin.l@casino.guru.

Thank you in advance for providing us with your view of the issue.

Hello,

We have clarified the information regarding this case.

According to the information available to us, the player successfully withdrew their funds. After that, the account was blocked again.

At this stage, the financial part of the complaint appears to have been resolved, as the funds were withdrawn successfully.

I can confirm i successfully withdrew the amount and the case can be closed. Thanks

Dear casino representative,

thank you very much for your response and confirmation.

Dear Lukyno,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Betlabel Casino for their involvement in the mediation process. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martin

Casino.Guru