BetiBet Casino - Player's account restrictions are causing issues.

I deposited 1500 euro on Betibet. Played one bet, won so I had about 1900 euro. Then I had to verify after this. I did this. But now I could not bet anymore. I tried 1 euro on different markets ands ports, I get "maximum bet exceeded". So I cant bet. I deposited this amount to bet on sports. now they force me to wager on casino, which is x3 of the amount, so I have to wager totally 4300 euro on casino. 

I think this is very bad practice, and I want to alert other customers about this, if Betibet does not give me the exception and let me wager, since I cant bet anything on sports. 

I have taken no bonuses.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino

It means that if you have deposited €10, you need to place bets in the amount of €30 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require 1x deposit wagering, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend completing the necessary wagering requirements.

Sadly, we are unable to mediate the casino's decision to disallow wagering on the sports betting section of the website, since we don't handle sports-betting-related complaints.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Tomas

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If anything seems suspicious, contact us directly.

Stay safe.

I knew all this information, this information did not give me anything more than I wanted.

Sad to hear, I place one bet and they dont let me wager anything. Thought casino.guru thought this was a bad an unfair practice...

Thanks for your reply.

• Was this the first time you deposited?
• Has the casino restricted your gameplay on sports betting in the past? How did the casino communicate the restriction to you?

If you have saved the communication between you and the casino, please share it with me.

Send the information to my email at [email protected] or post screenshots here.

First time i deposited.. and they just did it, i got no info. Then i asked, and they blamed the provider. I dont believe that.

i did not have the time to wait, so i wagered on casino. 5 days since i withdrew, still no money, now they are blaming technical difficulties

Thanks for your reply.

Kindly share any communication between you and the casino as supporting evidence. My email is [email protected]

Thanks in advance for your cooperation.

I got first withdrawal, so you can solve this case.

But now it has been 7 days since my second withdrawal. I already got one. Very slow, I am disappointed over BetiBet Casino

9 days and counting

I am in a community with other bettors, and they can confirm they have gotten their withdrawals this week from Betibet casino. But I have waited 9 days for it. The VIP manager tells me "the finance department is really overloaded, so there be a slight delay". But my withdrawal which was initiated long before others , still it has not arrived but others have gotten it. I see Betibet has good rating, I want you to check this out, I think this is bad practice to lie.

still no withdrawal. 12 days has gone by.

Thanks for your ongoing updates.

Please let me know how much you have already withdrawn from the casino and how much is left for the casino to process.

Now they have disabled my account, I dont know why

"'d like to inform you that your balance was debited to the amount of your deposits, and your account was closed by the administration due to violations of our site rules.

1.10. Sportsbook prohibits two or more players from placing bets from the same IP address, the same computer, or from the same local network to avoid suspicion of collusion (multi-accounting). Sportsbook reserves the right to block the accounts of such players and subsequently cancel all bets on the linked accounts.

You can successfully withdraw the remaining balance on your account."

I am so disappointed over this casino, so hope they will come through with "evidence" here to you.

"1.10. Sportsbook prohibits two or more players from placing bets from the same IP address, the same computer, or from the same local network to avoid suspicion of collusion (multi-accounting). Sportsbook reserves the right to block the accounts of such players and subsequently cancel all bets on the linked accounts."

I am extremely confident the above has not happened, placing bets from same IP address or computer. So I expect this to be fixed.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.