BetiBet Casino - Player's account has been closed.

I started to play on my betibet account after some years pause.

Played, won some.

I played sports.. I got a casino bonus I did not knew I got, I cancelled one but then another one came.

Then I got mail about account disabled, and this

"

Hi A*****

Your balance has been reduced to the total of your deposits, and your account has been closed due to a violation of the Terms. The remaining balance can be withdrawn.

Please note the following rule:

1.10. Sportsbook prohibits two or more players from making bets from the same IP address, the same computer, or from the same local network, to avoid suspicion of collusion (multi-accounting). Sportsbook has the right to block the accounts of such players with the subsequent cancellation of all bets on the linked accounts.

Kind regards,

M***

VIP Department account manager"

I want proof of this, that if two or more players are making bets from the same ip address, that me and another person has both placed bets directly from same ip address. Of course if someone has accesed my wifi without knowing, but I seriously doubt that(I rent a place, I dont think the house owner bets).

So I want proof of this, and if for some reason they have valid proof, I demand to get my deposit back, it does not state in the term that they can take my deposit.

i am so disappointed

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Could you please advise if you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?   No, not that I know of.

Could you please advise if you have passed the KYC verification? No, I did not come that far

Have you accumulated your winnings with or without an active bonus? Without the bonus, I played for real money. It should be mentioned that we had a problem because I had a casino bonus, but I did not play anything with this. I read the terms and I did nothing that involved this casino bonus.

Dear akselrosenvinge,

thank you for your reply.

Do I understand correctly that you only focused on sports betting?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Yes, mainly sports betting. I sent you mail now. and I hope you can see on the case, and get the answer from betibet, I dont think this is about sports betting of why the account was closed, so I hope you can help me.

Dear akselrosenvinge,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina