The player from Finland reports that the casino is not processing his withdrawals, and the support team is unhelpful. He has previously made successful withdrawals without any verification issues and has been waiting for over two weeks for a resolution.
BetHall Casino - Player's withdrawals have been delayed.
Opened
Current status
Waiting for player to reply
4d 16h 39m 20s
BetHall Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 days ago
Translation
They don't pay withdrawals. Support is no help, they can't do anything about it. Attached is a screenshot of the conversation with the VIP manager. No verification required, I've played casino and sports and haven't used bonuses. I've made a few successful withdrawals in the past. Can you please contact them, I've been waiting for over two weeks now
Automatic translation:
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- Have you previously paid out from this casino via Neteller?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
