BetHall Casino - Pelaajien kotiutukset ovat viivästyneet.

They don't pay withdrawals. Support is no help, they can't do anything about it. Attached is a screenshot of the conversation with the VIP manager. No verification required, I've played casino and sports and haven't used bonuses. I've made a few successful withdrawals in the past. Can you please contact them, I've been waiting for over two weeks now

He eivät maksa nostoja. Tuesta ei mitään apua, he eivät voi tehdä asialle mitään. Liitteenä kuvankaappaus keskustelusta VIP managerin kanssa. Varmistusta ei vaadita, olen pelannut kasinoa ja urheilua enkä ole käyttänyt bonuksia. Olen tehnyt muutaman onnistuneen noston aikaisemmin. Voitteko ottaa heihin yhteyttä kiitos, olen odottanut jo yli kaksiviikkoa

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• Have you previously paid out from this casino via Neteller?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear VVVV77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I haven't used any bonuses and yes I have only used neteller. I have made withdrawals before. But when I won more they stopped paying. Can you help?

Hei,

En ole käyttänyt bonuksia ja kyllä olen käyttänyt vain netelleria. Tehnyt aikaisempia nostoja. Mutta kun voitin enemmän he lopettivat maksamisen. Voitteko auttaa?

Dear VVVV77,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear VVVV77,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BetHall Casino to join this conversation and assist in addressing the complaint.

Dear BetHall Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear VVVV77,

We are writing to provide you with an update on the status of your recent transactions following a review of your account.

Our records confirm that three withdrawals of 500 EUR each were successfully processed on March 13th. Depending on your banking institution, these funds should appear in your account within the standard processing timeframe.

Regarding your most recent withdrawal request, please be advised that we have escalated this transaction for priority processing. The relevant department is working to ensure this is completed as quickly as possible, and you will receive a notification once the status has been updated.

Thank you for your continued patience.

Best regards,

BetHall Casino Team

BetHall Casino

Thank you for your efforts in addressing this matter.

VVVV77

I would appreciate it if you could provide an update once all your funds have been received.

Best regards

Now they suddenly blocked my withdrawal. What is going on here?

Nyt he yhtäkkiä estivät nostoni. Mitä täällä tapahtuu?

BetHall Casino

I would greatly appreciate it if you could provide an update on the current situation.

Best regards

Dear VVVV77,

We are writing to provide an update on your withdrawal status. After escalating your request for priority processing, the relevant department has informed me that we require additional verification to complete the transaction.

To finalize this process, please provide a clear copy of your government-issued ID and a selfie of you holding that ID with our brand visible in the background.

We also require your Neteller transaction history for the period of January 8, 2025, through February 15, 2026. Please send these documents to the additional email address we have just sent to your inbox, as this will allow us to process the verification much faster than the standard queue.

Lastly, please ensure you complete the required selfie verification via the Onfido link currently provided in your account.

Thank you for your cooperation in helping us secure your account and finalize your payment.

Best regards,

BetHall Casino Team

Thank you for your quick response. All documents have been sent to your email.

kiitos nopeasta vastauksesta. Kaikki asiakirjat lähetetty sähköpostiinne.

VVVV77

Kindly keep me updated.

Regards

Still nothing new. Can the casino confirm here what the situation is?

Vieläkään ei mitään uutta. Voiko kasino vahvistaa tänne mikä tilanne?

Dear Bethall Casino

Please stop delaying verification by requiring extra documents you could have asked at the beginning of the process. Another statement uploaded via your site and sent to our email convo.

Dear VVVV77,

We are writing to confirm that we have successfully received your documents.

Thank you for providing the necessary information. Please be advised that your file has been escalated to the relevant department for a comprehensive review.

Our team is currently processing your request, and we will contact you as soon as an update becomes available. In the meantime, no further action is required on your part.

Thank you for your patience.

Best regards,

Bethall casino Team

BetHall Casino

Thank you for your diligent in addressing this matter. I sincerely hope for a successful verification process and the prompt approval of the player's withdrawal request.

VVVV77

Thank you for your continued communication. We will await further updates from the casino regarding the verification process. Please keep me informed of any developments.

Regards