Dear Roza,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware if a casino demands numerous fabricated charges to be paid for their services, it is most likely a scam operation. Regardless of payments received for processing, verifying, or unblocking, withdrawals will still not be carried out.
We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.
Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please send me the exact link to the casino your complaint is about?
Have you completed the KYC verification successfully?
Have you withdrawn any funds from this casino in the past?
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
Looking forward to hearing from you.
Best regards,
Veronika
Dear Roza,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware if a casino demands numerous fabricated charges to be paid for their services, it is most likely a scam operation. Regardless of payments received for processing, verifying, or unblocking, withdrawals will still not be carried out.
We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.
Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please send me the exact link to the casino your complaint is about?
Have you completed the KYC verification successfully?
Have you withdrawn any funds from this casino in the past?
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
Looking forward to hearing from you.
Best regards,
Veronika