HomeComplaintsBetBlast Casino - Player’s withdrawal has been delayed due to account verification issues.

BetBlast Casino - Player’s withdrawal has been delayed due to account verification issues.

Closed
Our verdict

Player stopped responding

Amount: $25,000

BetBlast Casino
Safety Index:Above average

Case summary

The player from Cyprus faced issues withdrawing her winnings after she had successfully converted a bonus into a large amount. Despite having completed the verification process when she made her initial deposit, the casino claimed she had to deposit an additional $100 before she could withdraw her funds. She had screenshots of prior communications that supported her claim. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. The player retained the option to reopen the complaint if she chose to resume communication.

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3 weeks ago
Translation

I got into this casino through the Google Play app, I was given a bonus of 2500 dollars as a new client, the bonus was successfully converted when I managed to win, and from 2500 I had 25000 dollars in my account. The problem started when I was trying to start the withdrawal. They told me that I couldn't withdraw the amount because the last step of account verification was not done, and that was that the verification had already been completed when I deposited 50 dollars. Before I deposited, I spoke to life support and specifically asked them if I deposited this money and completed the verification, could I successfully withdraw the money from my balance, because the amount was really big. And they told me that I had no such problems and I can withdraw money without any problems!!! but it turned out not to be!! I was told that my account was already verified, but since the sum was so big, I had to deposit another 100 dollars and then I could withdraw it safely!! I have screenshots of my conversation with the casino, which you can see for yourself!!!

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3 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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3 weeks ago

Dear Roza,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware if a casino demands numerous fabricated charges to be paid for their services, it is most likely a scam operation. Regardless of payments received for processing, verifying, or unblocking, withdrawals will still not be carried out.

We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please send me the exact link to the casino your complaint is about?

Have you completed the KYC verification successfully?

Have you withdrawn any funds from this casino in the past?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Looking forward to hearing from you.

Best regards,

Veronika

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2 weeks ago

Dear Roza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

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