BetBeast Casino - Withdrawal of player's winnings has been delayed.

Das Problem ist, dass das Casino nicht auf E-Mails, sondern nur auf den Live-Chat antwortet. Was ist in diesem Casino illegal? Es werden keine Ein- und Auszahlungshistorien angezeigt! Ich warte nun seit ca. zwei Wochen auf meine Auszahlung bei betbeast.com. Angeblich gibt es derzeit ein technisches Problem, weshalb die Transaktionshistorie nicht angezeigt wird, aber ich glaube, das ist gelogen!

Mit freundlichen Grüßen, ****** *********

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Geelee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Geelee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nein also die Zahlung wurde nicht am 13.11 Ausgezahlt, das heißt 14 Arbeitswerktage , bis die Auszahlung Ausgezahlt wird , heute ist der 12 Arbeitstag also müsste es am Montag 1.12 Arbeitstag 14 Tag Ausgezahlt falls nicht melde ich mich am 2 Dezember wieder

Dear Geelee, thank you for your response. Could you please confirm whether you have received your withdrawals?

Thank you in advance for your reply.

Nein, das Konto ist in Überprüfung und zur Zeit werden keine Auszahlungen ausgeführt

Heute ist der 2 Dezember und die Auszahlung ist noch nicht immer abgeschlossen

Dear Geelee, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Ich habe dir alles per Email geschickt

Dear Geelee, thank you for your email. Could you please confirm whether you have successfully uploaded all of the documents in the requested format?

Additionally, if you have had any further communication with the casino, could you please forward that as well?

Thank you very much in advance for your reply.

Best regards,

Attila G.

Ich habe das Casino nochmals angeschrieben aber ich warte noch immer auf eine Rückmeldung, im Live Chat sagen sie immer das meine Konto in Überprüfung ist und das Auszahlung aktuell deaktiviert sind

Dear Geelee,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Vielen Dank für Ihre Rückmeldung

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite BetBeast Casino representative to join this conversation.

Dear BetBeast Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Silver & and Casino Guru Team,

After carefully reviewing the player’s case, we found that the betting activity in question breaches our Sportsbook Terms & Conditions, which can be viewed here: https://betbeast.com/sports-terms-and-conditions/

More specifically - Clause 1.10 states that the "Sportsbook prohibits two or more players from placing bets from the same IP address, the same computer, or the same local network, in order to prevent collusion and multi-accounting. The Sportsbook reserves the right to block such accounts and cancel all bets placed on linked accounts"

Our investigation shows that the player created multiple accounts using the same IP address and also home address. We have supporting evidence for this and are happy to provide the relevant information directly to the Casino Guru team if required.

Thank you for your attention

Dear BetBeast Casino Team,

Please provide all evidence supporting your investigation, including account details, IP/device data, and any internal notes, sent directly to barbora.p@casino.guru. This is required to proceed with an objective review.

Thank you for your cooperation.

Ja werde ich an die Email senden

Die werden lügen und illegale Sachen machen also und ich werde auch alle meine Beweise stellen, wo ich mit Polizei und Rechtsanwalt durchgreifen da sie die Einzahlungsliste nicht raus rücken

Dear Barbora,

Kindly note that the email has been sent as per your request. Should you require any additional information or clarification, please let us know and we will be happy to assist.

Regards,

BetBeast Support Team

Ihr antwortet immer nur auf die anderen Fälle aber nicht über Einzahlung und Auszahlungen, ich habe es explizit erklärt das wir eineiige Zwillingsbrüder sind und zwei verschiedene ID und zwei verschiedene IP Geräte genutzt habe und jeder hat selber seine Wetten platziert, ich bitte um eine Kurze Rückmeldung wegen der Auszahlung oder um eine Rückerstattung meiner Einzahlungen

Dear Player,

To assist us in completing an objective review of this case, we kindly ask you to provide clarification regarding the claim that the second account belongs to your twin brother.

Please send any available supporting information that can reasonably confirm this explanation (for example, confirmation of separate identities or documentation showing that the accounts belong to two different individuals).

You may send this information directly via email to barbora.p@casino.guru.

Thank you for your cooperation.

Dear BetBeast Casino Team,

We have sent you an email.

Ich habe zwei Reisepässe von mir Adrian Grellneth und mein Zwillingsbruder Kevin Grellneth zugeschickt

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Barbora,

I have just replied to your email. Kindly have a look at it at your earliest convenience and let me know how we should proceed.

Thank you in advance

Dear BetBeast Casino Team,

I have sent you an email regarding this case.

Dear Barbora,

I have replied to your email. Kindly have a look and let me know how we should proceed.

Thank you in advance

Dear BetBeast Casino,

My response and clarification have already been sent by email. Please review them and let us know how you wish to proceed.

Thank you.

Dear Barbora,

I have replied to your email. For clarification, I am also attaching my response here. We have decided to refund the total amount of deposits made by the player. Please note that this refund has already been processed, and the player should have received the funds by now.

Thank you in advance

Dear BetBeast Casino Team,

Thank you for your message and for sharing your position regarding this case.

I have replied to your email and provided Casino Guru’s assessment and next steps there. We will proceed accordingly and keep the thread updated if any further information is required.

Dear Barbora, good morning!

Kindly note that an email has been sent with additional evidence on this case. Should you require any further clarification, please let us know and we will be happy to assist.

Regards,

BetBeast Support Team

Dear BetBeast Casino team,

Thank you for the update.

We confirm that the additional evidence has been reviewed. At this stage, we are awaiting your clarification on the specific points outlined in our previous message in order to proceed with the assessment.

Dear Barbora,

I've replied to your email on the 29th of January. Kindly have a look and let me know how you would like to proceed.

Thank you in advance.

Regards,

BetBeast Support Team

Dear Player,

Since we do not have sufficient insight into this specific field of online gambling, we are unfortunately unable to provide accurate advice or deliver a clear, well-founded verdict on whether the casino acted appropriately in this case.

Please understand that as your account was blocked in connection with sports betting activity, the casino may have detected certain patterns or circumstances that led to this decision. However, we do not have the necessary expertise, technical access, or investigative tools to properly evaluate disputes related to sports betting.

As a result, we are not able to correctly interpret the outcomes of the casino’s internal investigation or objectively assess the situation from both sides.

Please be assured that we do not consider your complaint to be unjustified — we are simply not in a position to judge this matter appropriately.

Best regards,

Barbora

Casino.Guru