BetBeast Casino - Pelaajan voittojen nosto on viivästynyt.

The problem is that the casino only responds to live chat, not emails. What's illegal about this casino? They don't display any deposit or withdrawal histories! I've been waiting for my withdrawal from betbeast.com for about two weeks now. They claim there's a technical issue preventing the transaction history from being shown, but I think that's a lie!

Best regards, ****** *********

Das Problem ist, dass das Casino nicht auf E-Mails, sondern nur auf den Live-Chat antwortet. Was ist in diesem Casino illegal? Es werden keine Ein- und Auszahlungshistorien angezeigt! Ich warte nun seit ca. zwei Wochen auf meine Auszahlung bei betbeast.com. Angeblich gibt es derzeit ein technisches Problem, weshalb die Transaktionshistorie nicht angezeigt wird, aber ich glaube, das ist gelogen!

Mit freundlichen Grüßen, ****** *********

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Geelee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Geelee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the payment wasn't made on November 13th. That means it takes 14 working days for the payment to be disbursed. Today is the 12th working day, so it should be paid out on Monday, December 1st. If not, I'll contact you again on December 2nd.

Nein also die Zahlung wurde nicht am 13.11 Ausgezahlt, das heißt 14 Arbeitswerktage , bis die Auszahlung Ausgezahlt wird , heute ist der 12 Arbeitstag also müsste es am Montag 1.12 Arbeitstag 14 Tag Ausgezahlt falls nicht melde ich mich am 2 Dezember wieder

Dear Geelee, thank you for your response. Could you please confirm whether you have received your withdrawals?

Thank you in advance for your reply.

No, the account is under review and no withdrawals are currently being processed.

Nein, das Konto ist in Überprüfung und zur Zeit werden keine Auszahlungen ausgeführt

Today is December 2nd and the payout is not yet always complete.

Heute ist der 2 Dezember und die Auszahlung ist noch nicht immer abgeschlossen

Dear Geelee, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.