The player from Germany requests the casino to close his account, as he sent emails on December 2nd and 5th, 2025, but has received no response. He has made deposits totaling €150, which he believes would have been saved if his account had been closed as requested.
BetBeast Casino - Player’s account closure request has been ignored.
Opened
Current status
Waiting for player to reply
6d 23h 8m 11s
BetBeast Casino
Safety Index:HighCase summary
Discussion
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Public
15 hours ago
Translation
The casino is not closing my account. I already sent emails on December 2nd and 5th, 2025, requesting that the casino close my account immediately. During this time, I made deposits totaling €150, which are now lost. Had the casino closed the account as I requested, the €150 would still be there. The casino is not responding to my request to close the account.
Automatic translation:
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52 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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52 minutes ago
Dear ollik81,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with trying to close your casino account and the losses that occurred during this period.
To better understand what happened and how we can assist you, could you please clarify a few points?
- Were your requests for account closure related to responsible gambling, self-exclusion, or another specific reason?
- Did you receive any automated confirmation or ticket number after sending your emails on December 2nd and 5th?
- Have you tried contacting the casino through any other communication channels (live chat, contact form, etc.), and if so, what was their response?
- If you have any email screenshots, confirmations, or other communication with the casino, please attach them here or forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
