The player from Germany is contesting the cancellation of his withdrawal from BetBeast, claiming that his winnings of €196 should not be limited to €60 based on an incorrect classification of a deposit bonus as a no-deposit bonus. He requests an independent review of his case, as well as a clear breakdown of the casino's decision and the full payout of his winnings.
BetBeast Casino - Player faces reduced payout and seeks clarity.
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Current status
Waiting for Casino Guru to reply
5d 9h 52m 40s
BetBeast Casino
Safety Index:Above averageCase summary
Discussion
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5 days ago
Translation
Reason for complaint: Unlawful limitation of my winnings based on an incorrect bonus type.
Dear Casino Guru Team,
I would like to file a complaint against BetBeast, as in my opinion my winnings have been unfairly reduced.
🔎 Facts:
I used the "Sports Second Welcome Bonus – 100% up to $1,000" after making a deposit. I then placed only sports bets and fulfilled the corresponding bonus conditions.
I was able to make a profit of €196 and have requested a payout.
❗ Problem:
My withdrawal was cancelled by the casino, and instead only €60 was credited back to my account.
The casino justifies this by stating that my winnings fall under the conditions of a no-deposit bonus and are therefore limited to €20.
⚠️ Why I think this is wrong:
I used a deposit bonus (Sports Welcome Bonus), not a no-deposit bonus.
According to the bonus terms and conditions, the €20 limit applies exclusively to no-deposit offers.
Significantly higher withdrawal limits apply to deposit bonuses (up to €5000 or a multiple of the deposit).
I only placed sports bets, in accordance with the bonus.
The casino did not provide me with a clear and comprehensible explanation as to why my winnings are being treated as a no-deposit win.
❓ Unclear points:
Why was my bonus classified as a no-deposit bonus?
Which specific rule did I allegedly break?
How exactly is the amount of €60 composed?
Which bonus was actually active at the time of the win?
📌 My demand:
I request:
an independent review of my case
a clear breakdown by the casino
and the payout of my full winnings, provided no rule violation can be proven.
I am prepared to provide all necessary evidence (game history, bonus details, communication with support).
Thank you for your support.
Best regards
Automatic translation:
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2 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please confirm if I understand correctly that your winnings were capped only once, at the time you requested a withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
