bet365 Casino ES - Player is unable to access his account.

I went to create an account, and they told me I already had one, and I never registered with this casino. They told me to hit recover. When I hit it, they blocked me and told me I'd never be able to create an account with them.

Dear AlvariitoScratch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account, or not letting you open an account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all, we also accept the situation that casinos refuse to accept certain players as their customers.

Please let me know if there is any additional information that I have overlooked, otherwise your complaint will be closed. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Dear AlvariitoScratch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.