Bet Ninja Casino - Player demands refund after account was reopened.

Dear Sir/Madam,

I'm writing this complaint in regards the casino Betninja.com

On 19-02-2025 I did a self exclusion on the website and used the responsible gambling tools on the website.

I asked the livechat to reopen my account and the casino reopened it directly instead of letting me wait the 30 days as mentioned.

Therefore i would like to see the total sum of 2000,- refunded.

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Dear Trustwaarde, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Bet Ninja Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you kindly provide details regarding the timeline of events? Specifically, when did you submit your request for self-exclusion, and when was your account reopened by the casino?
2. Additionally, have you regained access to your original account, or have you opened a new one?
3. Lastly, do you still have access to your account at this time?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila