BDM Bet Casino - Player's withdrawal is delayed due to excessive verification.

I am filing this complaint because I am unable to withdraw my funds from this casino despite completing all requested verification steps.

I have successfully provided the following documents:

• Valid proof of identity (KYC approved)

• Proof of address

• Proof of deposits made to the platform

• A recent bank statement as proof of funds

All of the above are standard and sufficient verification documents, yet my withdrawal has not been processed.

The casino is now requesting a "certificate of cryptocurrency wallet ownership" that includes my name, email address, and possibly my physical address and phone number.

This requirement is technically impossible to fulfill when using centralized cryptocurrency exchanges such as MEXC. Wallet addresses provided by such platforms are not issued under a personal name and do not display ownership details like name or email in a single document.

I have explained this limitation to the support team multiple times, but they continue to repeat the same request without offering any alternative solution or acknowledging the issue.

This leads me to believe that the requirement is being used as a deliberate obstacle to prevent or delay my withdrawal.

I am fully willing to cooperate and provide any reasonable and technically valid verification. However, I cannot provide documents that do not exist.

I kindly request the immediate processing of my withdrawal or a fair and realistic alternative for verification.

Important notice:

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Dear IdealFeline53,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds from the casino.

To better understand your situation and assist you in resolving this matter, could you please provide more information by answering the following questions:

• Please specify the cryptocurrency wallet that you are using.
• Have you explored other options or alternatives with the casino support for verifying your cryptocurrency wallet?
• Please forward any relevant communication between you and the casino to jean.s@casino.guru or upload them here.

I hope we will be able to help you to resolve this issue. Your cooperation in providing these details will help us investigate and work towards a resolution.

Best regards,

Jean