BDM Bet Casino - Player’s account has been closed, and funds are confiscated.

Hello all,

A few days ago I complained about the Ninecasino. After that, they withdrew my money, but closed my account. And also closed the account in a similar casino BDMbet. But BDMbet didn't withdraw my money and closed the account. There is no access to my account. There are no notifications from support and no response to my letter either. I have 403.21€ in my account. 

I joined the casino about a month ago. I made some bets and I made the deposit. On February 17th, I successfully passed verification through the casino website. I made a few more bets and won 403.21€. I haven't logged into my account for over a week. Now it's blocked without any notifications. The money was stolen by the casino. I want to withdraw the money.

Thank you for your attention

Best regards,

Manon

Dear manonaichel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

I joined the casino on February 5th.

I only played on sport bets

Some winnings with bonus, some without it

Thank you in advance

Best regards,

Manon

Thank you, manonaichel, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.