BassBet Casino - Player’s withdrawal is delayed and account is under review.

I cannot access my account as its "under review " 

Its a recently opened account , and ive been successful completing 2 other withdrawals  and i have one pending withdrawal remaining that they continue to state is pending , it should be finalised shortly and it also got prioritised with the financial department also!!

. After seeing the receiving the emails that my withdrawal has cancelled, yet i did not do this - with all attempts to log in , failed to do so as i have no access to account now , it states its under review.

attemps to find out whats going on - the interaction via the website chat " they are undergoing maintenance and i will be notified of when its finish to log in but no agent knows why, and continues to tell me to troubleshoot to which unfortunately is not that quick solution as its not a technical error.

That information not accurate and the website is not undergoing any form Maintenance another agent has informed me!

I have been told at this stage my withdrawal is still Pending and it should finalised today (correct timeframe considered) 

i have sent many emails with no response and ive spoken to chat every day to ask about my funds and ive been reassured it will be done and i will receive it shortly even when i explain everything all over again.. ive simply been told i will get it but i never have!

Dear Dpasc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

i played slots.

I had sent them all my identification through email despite them not requesting it. I never got any response or confirmation of proving those documents.

No this was without a bonus.

Thank you for your reply, Dpasc. Could you please clarify when exactly you requested the withdrawals? Also, when did you lose access to your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear All,

Thank you for contacting us.

We wish to inform you that all withdrawal requests have been successfully completed, and there are currently no pending payouts awaiting processing in your account.

We sincerely apologize for any inconvenience that may have arisen due to the delay.

Kind regards,

BassetBet Casino Team

Dear Dpasc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thankyou,

i just got my withdrawal from the casino!

that wait time was outrageous.. but finally got it after all that stress!

Dear Dpasc,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru