BassBet Casino - Player’s withdrawal is delayed.

Hello dear Casino Guru team,

I'm having trouble withdrawing money from my Bassbet player account. I have €500 in the account and I requested a withdrawal over fifteen days ago, but support keeps giving me generic responses. I'm not the only player experiencing this payment delay, and I would appreciate your intervention to get my winnings.

I've never made a withdrawal, only one deposit, and I haven't used any bonuses.

I also played roulette, and they don't ask for KYC; they say the account doesn't require it.

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Dear Mehdiberrrr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share screenshots of your pending payouts with me?
• Would you be able to share screenshots of the responses you received from the casino regarding the delay? Post them here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas