BassBet Casino - Player’s withdrawal is delayed.

Hello dear Casino Guru team,

I'm having trouble withdrawing money from my Bassbet player account. I have €500 in the account and I requested a withdrawal over fifteen days ago, but support keeps giving me generic responses. I'm not the only player experiencing this payment delay, and I would appreciate your intervention to get my winnings.

I've never made a withdrawal, only one deposit, and I haven't used any bonuses.

I also played roulette, and they don't ask for KYC; they say the account doesn't require it.

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Dear Mehdiberrrr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share screenshots of your pending payouts with me?
• Would you be able to share screenshots of the responses you received from the casino regarding the delay? Post them here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mehdiberrrr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas