BassBet Casino - Player's withdrawal is delayed.

Hello there.I have problem with this casino the last 4 weeks.My withdrawal not come untill now.Ihave contact with live support many times and always says the same technical problem.I send all documents for verification stills nothing.

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Dear Panoulis1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Which documents have you provided to the casino so far, and in which format? When was the last time you submitted documents to the casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when discussing the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas