BassBet Casino - Player's withdrawal is delayed.

Hello there.I have problem with this casino the last 4 weeks.My withdrawal not come untill now.Ihave contact with live support many times and always says the same technical problem.I send all documents for verification stills nothing.

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Dear Panoulis1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Which documents have you provided to the casino so far, and in which format? When was the last time you submitted documents to the casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when discussing the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have send all with email in tomas@casino.guru

Dear Panoulis1975,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Panoulis1975,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BassBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear Panoulis1975,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your payment.

Please be informed that we are currently investigating the reason of such a delay and will contact you with further information as soon as possible.

We thank you for your patience and understanding.

Kind regards,

Bassbet Team

Dear BassBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Panoulis1975,

Thank you for your patience.

We are deeply sorry for the delay in your case.

Please be informed that we work with priority in solving this case and will inform you with further updates in the nearest time.

We thank you for your understanding.

Kind regards,

Bassbet Team

Dear Panoulis1975,

Thank you for your patience.

Please be informed that your case is still being under review.

Your case has been marked as urgent and we expect further information in the nearest time and will contact you directly.

We deeply apologize for the inconvenience.

Kind regards,

Bassbet Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Panoulis1975,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina