BassBet Casino - Player's account remains open despite closure requests.

Hi Casino Guru

I saw some similar complaints about Bassbet so just adding mine here now too. As with other users, I requested on several occasions for my account to be permanently closed, both recently and several months ago. However my account was reopened and on top of this I continued to receive marketing/promotional emails.

I specifically demanded that my account be permanently closed AGAIN after I realised most recently that my account had once again been reopened without my consent. This was not honoured despite me requesting so many times now for it to be permanently closed given my responsible gambling history. They then allowed me to deposit and lose 4000 euro. I can't understand how this is allowed to happen and I am clearly not the first person to suffer from this.

I have reached out to them about this and about being reimbursed with these losses since my account should have been permanently closed as per my (several) requests. They have yet to respond. Please help in getting them to reach out as this is extremely concerning and stressful.

Thanks.

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Dear Lokomomo, thank you very much for submitting your complaint. I am truly sorry about your negative experience with BassBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you currently still have access to your account?
• Have you regained access to your original account or have you opened a new one?
• Could you please share your with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila