BassBet Casino - Player’s account has been restricted.

Had an account on bassbet, for 9 months. Legit deposited like 50k$ withing those months. I had ups and downs, and I withdrew around the same amount as my deposits. However, at some points, I got lucky and got a big balance (over 50k) which would've put me in profit. Which is what you would hope would happen when you gamble, and the main reason you deposit in the first place.

When that happened, things started changing. I couldn't withdraw, withdrawals were capped at 750$, my vip status (which gave me higher withdrawals got revoked) and they were taking 2 monhts for each withdrawals. Until one day, my account just simply says "Bets were restricted by the operator", if I try to open anything. No explanation, no nothing.

I tried support, I tried emailing them, all I get in return is "The appropriate team is working on your request". Months go by, nobody ever reaches out. I try to contact them again, and I'm met with the same answer.

Which makes me wonder, this casino is probably a fasade, they have no support staff, but an AI agent which runs all responses. Their withdrawals take ages because they let you withdraw ONLY if your account is down overall, so they can hope for you to deposit more.

Crazy how this site is still running and making money off of people. And crazy how their payment provider takes etransfers in Ontario.

They have VIP managers, who are random people, paid very low, to act as VIP managers, and call you on your phone. I spoke with one of them, who admitted to not knowing how the casino works. He said my VIP status was removed because I didn't play enough. Then the day after he said it was removed because I withdrew the same amount I deposited. And he admitted it made no sense.

He also couldn't explain why I couldn't withdraw at some point. And many other issues.

I am going to post a few screenshots of my emails, with time stamps. I wish I could create a whole picture for everyone to see, but unfortunately it would be almost impossible.

I have a lot more screenshots.

A lot of conversations. Where they spin in circles.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear darioplays,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you can access your casino account but cannot play any games?
• Do you currently have any pending withdrawal requests?
• How much is your remaining active balance?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina