BassBet Casino - Player’s account has been closed and payout delayed.

Bassbet closed my account and has been refusing to process my $100 withdrawal request for over 40 days. My account was closed after I placed a few small bets. I don't understand what the problem is with such a small payout (a big one for me) and why my account was closed. Let the account remain closed but let them pay me out.

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Dear franeeduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with your account closure and the unpaid withdrawal.

To better understand your situation and assess how we can assist you, I would like to ask you a few additional questions:

• Did the casino provide any specific reason for closing your account? If yes, could you share their explanation?
• Was your account fully verified (KYC) before the closure? If not, were you asked to complete verification?
• Have you made any successful withdrawals from this casino in the past?
• Additionally, could you please specify what type of games you were playing (e.g., slots, live casino, sports betting, etc.)?

If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela