BassBet Casino - Player’s account has been closed.

Hello,

Bassbet Casino has closed my account without any warning or reason. It says that it's under review, and i can't log in. I made sports bets. This is my only account there, and i used my PC and my phone to log in. Now i can't access it, and can't withdraw the money left there. I don't know exactly how much is left there. Around 150€ is my estimate (they will know it). After corresponding with them through email, they say my account is closed and that i should send documents for KYC. Now it has been 15 days since i sent documents, and they don't answer anything.

Thank you

KR

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did the casino request from you for the KYC verification?
• Did you play with or without bonuses?
• Could you please forward me all the communication between you and the casino regarding the suspension of your account? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika