The player from Germany cannot log into his casino account, which contains €11, and is not receiving assistance from support.
BassBet Casino - Player is unable to access his account.
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Current status
Waiting for Casino Guru to reply
6d 8h 53m 5s
BassBet Casino
Safety Index:HighCase summary
Discussion
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2 days ago
Translation
Hello, I have €11 in my account, but I suddenly can't log in anymore. Support can't help me. The attached image shows how I can no longer log in.
Automatic translation:
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15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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15 hours ago
Dear AK1982888,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
