The player from Greece reported that the casino was not paying out his winnings. A long withdrawal delay was mentioned, but due to the player's lack of response to the Complaints Team's inquiries and reminders, the case could not be further investigated. Consequently, the complaint was closed.
BassBet Casino - Player is not receiving his winnings.
Closed
Our verdict
Player stopped responding
Amount: €500
BassBet Casino
Safety Index:HighCase summary
Discussion
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6 months ago
Dear Treeo,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of the events, I’m unable to assist you with this case and will need more information. Could you please elaborate? Did the casino confiscate your winnings? Or did you request a withdrawal, but it has been pending for too long?
I will be patiently waiting for your reply.
Best regards,
Kristina
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6 months ago
Translation
There is a very long delay pending.
Edited
Automatic translation:
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6 months ago
Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you.
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5 months ago
Dear Treeo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
