Bankonbet Casino - Player's withdrawals are delayed and account is closed.

Dear Casino Guru,

I am kindly asking for your help in order to to settle my problem I have with Bankonbet.

I currently have 3 withdrawals pending of approx 11 000 NOK, and every time I contact them (by live chat, they are not answering a single of my emails nor giving me a single update on my case, even though they say they will provided this) they just tell me to have patience. At first I had no issue in waiting ,but now, after 10 weeks I am starting to believe they are purposely holding my funds.

Some background and context: My account is currently closed with them and I can’t even log in. However, I still have my 3 pending withdrawals that is the last of my funds I have on this account. A while ago they made an "administrative decision" without giving me a reason and closed my account. This is a few weeks after they limited my account and basically made it so I cant place bets for more than 10 cents, so I’d say it’s safe to assume its because I made too much profit with them. Fair enough, as long as they pay out. After they limited my account, and I started withdrawing everything I could. The first two times I had no issues, and the 3rd withdrawal is where my issues occurred. These 3 withdrawals have been pending now for 12 weeks (12, 13 and 14th of January, 2026).

2 weeks later, on 28th of January they asked for a lot of documentation on email, which I happily provided the exact same date (pictures of my bank cards, bank statements etc). To this day, over a month later, they are yet to reply to this response where I provided everything they asked for, even slightly outside my comfort zone, nor have they provided a single update on my case. As they are not replying, and their livechat keeps saying the relevant department is reviewing the case I still don´t know if anything else is needed from my side, if they are purposely holding my funds, or if I simply just have to keep waiting..

I have seen the only solution for others to actually finalize this process is by the help and assistance of you guys, so I am kindly asking for your help to resolve this matter. 

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Dear Joakimzz,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila