The player from Norway requested a withdrawal two weeks ago but has not received his funds. Despite multiple contacts with Bankonbet's support, he only receives generic responses about delays and no specific reasons or estimated processing dates. He seeks assistance in obtaining a clear explanation and timeframe for his delayed withdrawal.
Bankonbet Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 4h 4m 21s
Bankonbet Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
2 days ago
I am submitting this complaint regarding a delayed withdrawal that I requested on 2 June 2026. As of today, I still have not received my funds.
I have contacted the casino's live support several times and have also sent multiple emails to the Bankonbet support. Unfortunately, I only receive the same generic responses stating that there are delays due to high volume and that I should continue waiting. No specific reason for the delay has been provided, and I have not been given any estimated processing date.
The support team has repeatedly told me that there is nothing to worry about and that the withdrawal will be processed soon, but after two weeks, I still have not received my money. The Finance Department has also failed to provide any meaningful update regarding the current status of my withdrawal.
I believe I have been patient and cooperative throughout this process. I am requesting assistance in obtaining a clear explanation for the delay and a definite timeframe for when my withdrawal will be processed and paid.
Public
Public
20 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
20 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
