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I am submitting this complaint regarding a delayed withdrawal that I requested on 2 June 2026. As of today, I still have not received my funds.

I have contacted the casino's live support several times and have also sent multiple emails to the Bankonbet support. Unfortunately, I only receive the same generic responses stating that there are delays due to high volume and that I should continue waiting. No specific reason for the delay has been provided, and I have not been given any estimated processing date.

The support team has repeatedly told me that there is nothing to worry about and that the withdrawal will be processed soon, but after two weeks, I still have not received my money. The Finance Department has also failed to provide any meaningful update regarding the current status of my withdrawal.

I believe I have been patient and cooperative throughout this process. I am requesting assistance in obtaining a clear explanation for the delay and a definite timeframe for when my withdrawal will be processed and paid.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response and for looking into my case.

Successful withdrawals before: No I haven't made any successful withdrawals in the past and it's my first time making a withdrawal on this online casino. No, I have not completed KYC verification. However, I have not been asked to provide any verification documents, nor have I received any request from the casino regarding KYC verification. My winnings were accumulated without an active bonus. Support has repeatedly assured me that there is nothing to worry about, that my withdrawal will be finalized for me soon.

Best regards,

[Redacted]

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gintarasj1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila