Bankobet Casino - Player's funds have been confiscated.

I am submitting this complaint regarding Bankobet under my username diagnosiss after attempting to resolve the issue directly with the casino without success. I have already requested ADR (Alternative Dispute Resolution), however it has not been provided to me. In addition, none of my emails have been answered and I am being completely ignored by the operator.

My account balance of approximately 7,000 USD has been removed or withheld without any valid explanation. I did not authorize any withdrawals or transactions that would justify this loss. I have requested clarification multiple times, but Bankobet has failed to provide any evidence or documentation supporting their actions.

They are unable to justify or prove any reason for withholding or removing my funds. Despite repeated attempts to contact support and compliance via email, I have received no meaningful response.

I have not violated any terms and I have fully complied with all requested procedures. Therefore, I believe this situation is unfair and unjustified.

I am requesting a full investigation into this matter, the provision of ADR as required, and the immediate return of my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika