Bally Bet Casino Ontario - Player's deposit issue remains unresolved.

I been deposited $400 to bally bet casino account by etranfer on Feb 21, it never arrived, I been talked to their live agent, they keep asking me to check with the bank, I been talked to my bank 2 times they told me it’s already completed and even send me a reference number, once again I talk to casino again they start block me from sending message on live chat

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Dear Easy2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards

Petra