Bally Bet Casino Ontario - Player's deposit issue remains unresolved.

I been deposited $400 to bally bet casino account by etranfer on Feb 21, it never arrived, I been talked to their live agent, they keep asking me to check with the bank, I been talked to my bank 2 times they told me it’s already completed and even send me a reference number, once again I talk to casino again they start block me from sending message on live chat

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Dear Easy2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards

Petra

I been talked to the casino many times, each time they asked me to contact my bank, they keep telling the fund didn’t go through, but I been communicate with my bank , they said it’s been go through and the casino do receive the fund already , they even provided the reference number for them to check! Afterwards I been trying to talk to the casino live agent again, I try 2 times, but each time once they asked me to provide information about my identity, they block me to continue send any message!

this 2 photos are the email I received after my deposit on feb21, and also the conversation to the bank, they even provided me a reference number for the casino side to check! At my casino account, there’s NO history on my feb21 deposit history at all !

Thank you for your reply and for providing the previous details, Easy2.

Are there any other transaction methods you have attempted to use for your deposits? Were you successful?

Could you provide communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Once again I try to talk to the casino live agent , but they just block me on sending message to them before answering my simply question

I always only used Etranfer to deposit fund, this is the first time have problems, I been try to talked to them again but once again they blocked me on sending any message

Dear Easy2

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Thanks 🙏

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bally Bet Casino Ontario representative to join this conversation.

Dear Bally Bet Casino Ontario,

Could you please provide clarification regarding this case?

Thank you in advance.

Finally the casino dispense my fund into my account! But now there’s another issues, they not give me a withdrawal option! Once I click on withdraw it’s like the first photo I attach here, and then when I try to talk to the live agent they block me on sending anything or message again!

Actually I been send email to their customer support, this time they respond me real quick, the withdrawal been under process, the confirmation email I been received from them and they say takes approximately 2 days, I will update here once it’s approved n receive thanks 🙏

Everything been solved I got my money back thanks for helping

Dear Easy2,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru