The player from Poland faces issues after their ArtCasino account was deactivated without explanation, following their attempt to withdraw funds. The casino accuses them of having a second account, which they deny, and they have not received any response to their emails regarding the recovery of around €90 in their account.
Art Casino - Player’s account has been closed and funds are delayed.
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Art Casino
Safety Index:HighCase summary
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2 days ago
On 15 February 2025, I opened my ArtCasino account. I verified my email address, made my first deposit and started using the casino, mainly playing live roulette. I then placed a few sports bets. After about three days of using my account, I wanted to make my first withdrawal. Unfortunately, my withdrawal did not go through. The next day, I couldn’t log in to my account; I received a message stating that my account had been deactivated, and there was around €90 in my account. Unfortunately, in the chat I was only told that I had been accused of having a second account, which is obviously not true. I only have one ArtCasino account; I have never opened another one. There must have been some sort of error in their system, and the casino isn’t replying to my emails. There’s about 90 euros left in my account. Perhaps you’ll be able to help me fight the casino to get my money back.
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12 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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12 hours ago
Dear danak88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
