Art Casino - Player’s account has been closed.

I played with the welcome bonus at that casino, won with my own money, and tried to withdraw my winnings. A few hours later, I received an email from the casino saying that my account had been permanently closed for allegedly violating the bonus terms.

It feels pretty wrong if I win at the casino, they make up an excuse not to pay me and try to link me to something.

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Dear Smilu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification or at least submitted any identity documents to the casino for verification?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any possibility that you already had an account at this casino in the past, and you forgot about it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika